Bryan Gross Joins Stratus Contact Solutions as Chief Operating Officer

(February 8, 2016 – Ponte Vedra, FL) Stratus Contact Solutions, a leader in multi-channel customer management solutions, today announced the addition of Bryan Gross to the company’s executive team. Gross will serve as Chief Operating Officer where he will be responsible for the day to day operation of Stratus as well as the launch and management of Stratus’ new integrated customer service offering Ignite 2016: A New Era for Connecting Customer Experiences.

Ignite 2016 leverages data from a variety of platforms to provide a 360 customer communications experience and to provide clients with value adding, actionable insights and analytics resulting from those. Gross comes to Stratus Contact Solutions with extensive customer contact center industry experience, on both the client and agency sides of the business. Most recently he served as Chief Operating Officer for Global Interactive Services, LLC, where he was responsible for operating the company and it’s strategic direction. He has a proven track record for building successful operations at such companies as TCIM Services, ACS (XEROX), Center Partners, Teletech, Sprint and MCI.

“We are thrilled that Bryan has joined our company. Bryan’s wealth of experience and industry knowledge has already made him a key addition to our team. Stratus is in an exciting growth period and his operational and client management experience will be a true asset to our company,” said Mike Lewis, CEO of Stratus Contact Solutions.

Stratus Contact Solutions, a division of ILD Corp, is a leading US-based provider of multi-channel contact center solutions including call centers, social media, live chat and email. Stratus combines call center metrics, social media analytics and customer behavior analytics to provide businesses with comprehensive operational insights to improve sales, customer experiences and business processes. Stratus leverages its 20 years of customer experience on behalf of its customers to create long-term value and increase their bottom line.

About Stratus Contact Solutions

Stratus Contact Solutions, a division of ILD Corp, is a leading US-based provider of multi-channel contact center solutions including call centers, social media, live chat and email. Stratus combines call center metrics, social media analytics and customer behavior analytics to provide businesses with comprehensive operational insights to improve sales, customer experiences and business processes. Stratus leverages its 20 years of customer experience on behalf of its customers to create long-term value and increase their bottom line.

For more information contact:

Diane McKenna

Stratus Contact Solutions

214-662-7414

diane.mckenna@ildmail.com