Stratus Contact Solutions is a premier US-based provider of outsourced customer care and acquisition solutions. A division of ILD Corp, Stratus leverages its 20 years of practical experience on behalf of its customers, creating long-term value and boosting their bottom line. Our team combines this proven, practical expertise with cutting-edge technology to provide brands with complete customer support solutions that achieve a range of deliverables.
Today, Stratus Contact Solutions is the leading US-based provider of outsourced contact center services, leveraging web-based technologies, along with traditional channels, to provide true multichannel customer support solutions for our clients. These services provide our clients with higher ROI results from customized sales and lead generation campaigns, along with extending their reach to existing and new customers.
In addition, we utilize a suite of proprietary social media listening, monitoring and analytics tools to generate value-adding insights for your brand. Stratus combines these insights with enhanced contact center technologies to provide our clients with highly actionable data they can use to enhance the impact of existing sales and customer care programs.
In 2006, we assumed leadership in the field of online data gathering and analytics in both social and traditional media. Our partner, Social Strategy1, has developed a proprietary data-mining platform to provide companies with data-driven social media monitoring and management services.
Since 1996, ILD Corp. has been a trusted outsourced services provider to companies of all sizes. Mike Lewis (Chairman and CEO) and Dennis Stoutenburgh (President and COO) offer clients more than 30 years of combined experience in forming, financing and profitably leading successful companies in the telecommunications and customer service industries.
Stratus is uniquely qualified to provide customer service management to brands that want to utilize rapidly emerging trends in social media, traditional messaging and online consumer engagement access across multiple devices.
While we utilize leading-edge technology in cloud computing, customer support, and social media, the fact is that our results are powered by passionate, results-driven professionals. The Stratus Contact Solutions leadership team, headed by Mike Lewis and Dennis Stoutenburgh, offers clients more than 30 years of combined experience in the telecommunications and customer service industries.
But there’s more to Stratus’ management than extensive industry know-how. They’ve also been described as serial entrepreneurs, with more than a dozen ventures under their belts—so you know Mike, Dennis, and the rest of the team understand what it takes to make businesses profitable. They work hard to identify the up-and-coming technologies and processes that make B2Bs and B2Cs competitive.
Chairman, Chief Executive Office and Co-Founder
Serial entrepreneur, Mike Lewis has spent the past 25 years forming, financing and profitably managing over a dozen successful startup companies, continually identifying meaningful new trends and emerging opportunities. During the last 15 years, Mike has championed the growth of ILD Corp. from a start up to a leading outsourced service provider to a number of America’s largest companies. Since 2005, his focus has been on social commerce transactions and monetizing social media. Building on the strength and depth of ILD, combined with Mike’s broad experience in management and marketing, he launched Social Strategy1 as a leading enterprise partner assisting companies in building and monitoring the most effective social media and social commerce strategies. Mike is a published author of business marketing book, Social Media Leadership: How to Get Off the Bench and Into the Game which provides a concise, jargon-free explanation of the global phenomena that is transforming the way business in conducted. Mike has been very involved in the Wharton Interactive Media Initiative (WIMI). WIMI served on the premiere research endeavor focused on interactive media’s implications for traditional business models.
DENNIS J. STOUTENBURGH
President, Chief Operating Officer and Co-Founder
Dennis has served as President and Chief Operating Officer of the Company since May 1997 and as a director since the Company began operations in 1996. Dennis has been involved with 18 successful acquisitions and integrations of various communications companies, during his tenure with the Company. Prior to joining the Company, Dennis was President of the Communications Group of Intellicall, a manufacturer of pay telephone equipment, from 1994 to April 1997. While at Intellicall, Dennis oversaw Intellicall’s launch into the prepaid calling industry and coordinated the sale of its validation services business as well as the purchase of a provider of prepaid calling services in 1995. Prior to his appointment as President of the Communications Group, Dennis served from 1988 to 1994 in various positions at Intellicall, including Group Vice President, Global Network Services; Vice President, Billing Services, Director of Billing Services; and Director of Finance. Prior to 1988, Dennis held various positions on both the audit and the consulting staffs with Ernst & Whinney (now Ernst & Young), concluding his tenure with Ernst & Whinney as Senior Consultant.
Chief Operation Officer
In his position as COO, Bryan is responsible for the day-to-day operations of the company’s contact centers, customer relations and client acquisitions.
Gross has 30 years of extensive customer contact center industry experience, on both the client and agency sides of the business. Prior to joining Stratus, he served as Chief Operating Officer for Global Interactive Services, LLC, where he was responsible for operating the company and it’s strategic direction. He has a proven track record for building successful operations at such companies as TCIM Services, ACS (XEROX), Center Partners, Teletech, Sprint and MCI.
Executive Vice President and Chief Financial Officer
Eddie has served as Executive Vice President and Chief Financial Officer of ILD since 2000 and as a director of the Company since 1996. He is a seasoned senior financial executive with a broad set of fiscal expertise, combined with a strong entrepreneurial, customer and sales focus, and a proven track record of organic turnarounds in both emerging and traditional environments. Eddie is a Certified Public Accountant with varied industry experience in US-based call centers, outsourcing, payment processing, enterprise software, and social media companies.
SVP Information Systems
Larry leads the technology initiatives for ILD Corp, providing the technical and strategic product vision to complement and support overall company goals. Larry has a broad technology background spanning many different hardware and software technologies. Larry has 29 years of experience creating business systems in various industries including Healthcare, Telecommunications, Billing and OSS systems, and Social Media. Larry graduated from the University of Oklahoma with a Bachelor of Science in Computer Science.
Director of Social Media at Stratus Contact Solutions
Leading a team of Strategy Analysts, Katherine works with clients to help them connect with their customers and prospects, to deliver brand awareness, lead generation and customer care via the social web. Prior to joining the company, Katherine held a variety of social media related roles at Microsoft, Sydney’s Gay and Lesbian Mardi Gras as well as freelance consulting projects with Australian Fashion Week. Originally from Sydney, Australia, Katherine holds two undergraduate degrees from the University of Sydney – a Bachelor of Commerce in Marketing and Human Resources, as well as a Bachelor of Arts in Asian Studies.
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